Here are some of the most frequently asked questions about minimal
1. Where is my nearest minimal store?
Please check it at store locator section of our website
2. Can I purchase your articles via Internet?
Yes you can! Check our How to Shop section of our website
Currently we delivered to Indonesia addresses only
3. How can I pay for my purchases in minimal online-store?
You can pay for your online purchases by Visa and Master Card, or by bank transfer
If you paid by bank transfer, you need to make a payment confirmation.
4. How much does delivery cost?
We apply 2 flat shipping rate to all over Indonesia :
economy package IDR 10.000
priority package IDR 25.000
We give you FREE DELIVERY for any order over IDR 300.000 – all over Indonesia.
5. What is the delivery time?
The order typically will arrive in one (1) to three (3) business days (Monday to Friday, not including holidays and weekends) for major cities, and three (3) to seven (7) business days for other cities. The package will be sent from our warehouse in Jakarta , by courier RPX or JNE.
6. Is it safe to purchase on the Internet?
Yes, we provide you a safe and convenient shopping experience. When you enter your personal financial information on our websites, we use Secure Sockets Layer (SSL) technology SSL with 256-bit encryption capability to protect your information as it is transmitted to us.
To make sure you are accessing our secure server before you submit personal financial information, look at URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https", and SSL sign appears in green block (Verified by Verisign, Inc).
7. Can I exchange or return articles purchased at minimal online store?
Yes, all online orders are 100% protected by a 7-Day Money Back Guarantee! If you are not happy with your order, just let us know within seven (7) days of the date you received the item, and send it back to us for an exchange or a full refund. You can return or exchange any item that's in its original condition (unwashed, unused, and unworn) with price tag intact. Exchanges or returns must be accompanied by the original invoice. Simply send an sms to 0811-220-4789 and we will informed you the shipping address. For more information please visit 7 day money back guarantee section.
8. Do you offer free return?
Yes, we offer FREE RETURNS for VIP Customers in Java Island. You can contact our online staff, and we will arrange courier to pick up the article at your place. If you are not VIP customers in Java Island, you still need to bear the freight costs to return the items.